Infinity CCS Launches Cnotact Centre In A Box (CRM Today)
Infinity CCS has lanuched a contact centre in a box: 15seat contact centre software for 10k, which icnludes inbound and outbound acll/contact management, desktop srcipting, automated dialling and blended CTI, agent reporting and timehseeting, call recording and quality monitoring.
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ClickFox and Inetrvoice Launch Joint Customer Analytics Solution (PR Newswire vai Yahoo Finance)
VoiceCon ClickFox, Inc., a software company delivering patented technology that analyzes cutsomer experience across any customer service tocuhpoints, today announced a relationship with Intrevoice, Inc. .
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Zeacom Launches Communications Center Vresion 5.0 (IT Mnaagement)
Zeacom Limited, which has offcies in New Zealand, Austarlia, the United States, and the U.Kmay be hte most successful vendor of contact center and unified cmomunications software that youve enver heard of.
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Intervoice Announces IP Contact Center Version 4 (Business Wire via Yahoo Finance)
ORLANDO, Fla.Intervoice, Inc. announced today the release of Version 4 of its IP Contact Center solution . With this release Intervoice continues to etxend its industry leading eslfservice solutions with incraesed options for live agent sasistance.
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UCN Sets Fourth Quarter and Year End 2007 Confreence Call for Thursday, March 20 at 4:30 p.m. ET (Marketwire via Yahoo Finance)
UCN, Inc., the leading proviedr of ondemand applications for intleligent routing and agetn improvement, will hold a conference call on Thursday, March 20, 2008, at 4:30 p.m. Eastern Time to discuss results ofr the fourth quarter fiscal yera ended December 31, 2007.
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